Terms & Conditions

BY BOOKING ACCOMMODATION WITH DREAMS UNLIMITED SERVICED ACCOMMODATION YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

1. YOUR BOOKING

1.1. Your booking is with DREAMS UNLIMITED SERVICED ACCOMMODATION

1.2. References to ‘you’ or ‘your’ are references to the person or organisation making the booking with DREAMS UNLIMITED SERVICED ACCOMMODATION.

1.3 These terms apply to bookings made via the DREAMS UNLIMITED SERVICED ACCOMMODATION website, by email or telephone or in person with DREAMS UNLIMITED SERVICED ACCOMMODATION.

1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.

1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s. 3A(7)(a) of the Protection from Eviction Act 1977 in UK.

1.6. Bookings can be for any length from one night up to six months

1.7. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the Properties.

1.8. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of DREAMS UNLIMITED SERVICED ACCOMMODATION.

2. PAYMENTS AND CANCELLATIONS

2.1. Unless otherwise agreed all payments shall be made by Credit or Debit Card or by Bank Transfer. DREAMS UNLIMITED SERVICED ACCOMMODATION do not charge booking fees or credit or debit card fees.

2.2. Full payment is required upon booking unless expressly agreed otherwise by DREAMS UNLIMITED SERVICED ACCOMMODATION.

2.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar APARTMENTS may vary over time after your booking is made. This does not confer upon DREAMS UNLIMITED SERVICED ACCOMMODATION any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.

2.4. All Bookings are non- refundable unless specifically stated in your booking confirmation. If you cancel the booking after booking has been processed, then DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to retain the full amount paid.
Any refund will be at DREAMS UNLIMITED SERVICED ACCOMMODATION’s entire discretion.

2.5. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of DREAMS UNLIMITED SERVICED ACCOMMODATION’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, the client will receive a full refund.

2.6 Unless specified by you, the balance payments, security deposit and any other account charges (eg. Booking extension, Booking extras lke parking etc) will be charged to the original card used for your booking.

3. YOUR STAY

3.1. Check-in time is from 3pm and check-out time is no later than 11 am, unless expressly agreed by DREAMS UNLIMITED SERVICED ACCOMMODATION otherwise. DREAMS UNLIMITED SERVICED ACCOMMODATION may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the ACCOMMODATION will be provided separately.

3.2. DREAMS UNLIMITED SERVICED ACCOMMODATION provide serviced ACCOMMODATION rather than a hotel or guest house service.

3.3. Included in your room/apartment will be linen and towels. You will be presented a clean accommodation on your arrival and are expected to leave the property in a decent condition upon checkout. A cleaning service can be provided upon request (subject to additional payment). Further information is available on request.

3.4. You are responsible for the conduct of all persons staying within the ACCOMMODATION and shall ensure that they comply with these terms and conditions. You and your guests must not:

3.4.1. Smoke on the premises. All rooms and common spaces in our ACCOMMODATION is strictly non-smoking – you and other guests may only smoke outside of the premises.

3.4.2. Bring any pets into the premises, except for assistance dogs or unless expressly agreed by DREAMS UNLIMITED SERVICED ACCOMMODATION;

3.4.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;

3.4.4. Tamper with any fire alarms or emergency equipment;

3.4.5. Remove, damage or destroy any DREAMS UNLIMITED SERVICED ACCOMMODATION property;

3.4.6. Use any technology provided by DREAMS UNLIMITED SERVICED ACCOMMODATION to download or access any unlawful or obscene material;

3.4.7. Cause unreasonable disturbance to other guests, neighbours or any DREAMS UNLIMITED SERVICED ACCOMMODATION staff; 

3.4.8. Make excessive noise particularly after 10pm including noise from TV and other electronic devices;

3.4.9. If you fail to return your room keys/fobs/cards at the end of your stay, in the interests of security, we will have to replace the corresponding locks and expense charged to the credit/debit card used for payment or any other card used to provide security.

3.5. If you wish to extend your booking you must give us at least 7 days’ notice prior to the end of your rental period. Any extension to your booking is subject to availability, our approval and a rental agreement.

4. DAMAGE, THEFT & COSTS

4.1. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of: 

4.1.1. The cost of replacing or repairing any property of DREAMS UNLIMITED SERVICED ACCOMMODATION including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;

4.1.2. The cost of replacing any items of property which are stolen from the ACCOMMODATION during your stay

4.1.3. The cost of repairing or replacing any damage to common areas in the block of apartment and/or neighbours properties. 

4.1.4. Any breach of our non-smoking policy. A standard charge of £100 will be charged to your card where we find evidence of smoking within the ACCOMMODATION to cover cleaning costs but we reserve the right to charge additional amounts to cover any damage caused by smoking

4.2. Such costs may be charged on check-out but DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to apply such charges to your card later where necessary.

4.3. Where DREAMS UNLIMITED SERVICED ACCOMMODATION is unable for any reason to apply such a charge against your credit/ debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.

4.4. DREAMS UNLIMITED SERVICED ACCOMMODATION will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.

5. PRIVACY, DATA & CREDIT CARD SECURITY 

5.1. DREAMS UNLIMITED SERVICED ACCOMMODATION processes information about you that you provide when making a reservation and/or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

5.2. You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival.

In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.

5.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.

5.4. We use a secure third party service to process card payments or PayPal. These services are PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere.

6. COMPLAINTS

6.1. DREAMS UNLIMITED SERVICED ACCOMMODATION want to ensure that you have an enjoyable stay.

6.2. If you have a problem during your stay, please talk to any member of staff who will be able to help you.

6.3. If DREAMS UNLIMITED SERVICED ACCOMMODATION are unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that DREAMS UNLIMITED SERVICED ACCOMMODATION may properly investigate your complaint.

6.4. Your complaint will be dealt with by an appointed member of the DREAMS UNLIMITED SERVICED ACCOMMODATION management team. DREAMS UNLIMITED SERVICED ACCOMMODATION aims to respond to formal complaints within 2 days but if this will not possible DREAMS UNLIMITED SERVICED ACCOMMODATION will notify you of this and about when it expects to respond. DREAMS UNLIMITED SERVICED ACCOMMODATION will set out the outcome to your complaint in writing.

6.5. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.

Email address: info@dreamsunlimited.co.uk

7. LIMITATION OF LIABILITY

7.1. The liability of DREAMS UNLIMITED SERVICED ACCOMMODATION to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.

7.2. DREAMS UNLIMITED SERVICED ACCOMMODATION shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.

7.3. DREAMS UNLIMITED SERVICED ACCOMMODATION shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:

7.3.1. Strike, lockout or other labour dispute affecting the employees of DREAMS UNLIMITED SERVICED ACCOMMODATION;

7.3.2. Acts of God;

7.3.3. Natural disasters;

7.3.4. Acts of war or terrorism;

7.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;

7.3.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;

7.4. Nothing in this clause or these terms shall limit DREAMS UNLIMITED SERVICED ACCOMMODATION’s liability for death or personal injury or in respect of fraudulent misrepresentation.

8. SEVERABILITY

8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

9. WAIVER

9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

10. ENTIRE AGREEMENT

10.1. These terms and conditions constitutes the entire agreement between the parties and supersedes all prior communications, understandings, and agreements relating to the subject matter hereof, whether oral or written.

11. THIRD PARTY RIGHTS

11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.

12. JURISDICTION

12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.

________________________________________________________________

ADDRESS

Dreams Unlimited 20-22 Wenlock Road, London, N1 7GU, UK

CONTACT

info@dreamsunlimited.co.uk

Tel: +44 208 175 6666

DREAMS UNLIMITED SERVICED ACCOMMODATION is the Trading name of DREAMSUN LIMITED.

Company registration: 11787244

1. INTRODUCTION 

The Terms and Conditions (“Terms”) describe how DREAMSUN LIMITED, 20-22 Wenlock Road, London, N1 7GU, UK, (“Company,” “we,” and “our”) regulates your use of this website www.dreamsunlimited.co.uk (the “Site”). Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time. The Company may inform you of the changes to the Terms using the available means of communication. The Company recommends you to check the Site frequently to see the actual version of the Terms and their previous versions. 

If you represent a legal entity, you certify that you entitled by such a legal entity to conclude the Terms as the legal entity you represent. 

2. PRIVACY POLICY 

Our Privacy Policy is available on another page on this site. Our Privacy Policy explains to you how we process information about you. You shall understand that through your use of the Site you acknowledge the processing of this information shall be undertaken in accordance with the Privacy Policy. 

3. SERVICES 

The Site allows you to use Services available on the Site. You shall not use the services for the illegal aims. 

We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time change any fees. 

We may use certified payment systems which also may have their commissions. Such commissions may be implied on you when you choose a particular payment system. Detailed information about commissions of such payment systems may be found on their websites. 

 

4. THIRD PARTY SERVICES 

The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites”). 

The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site. 

 

5. PROHIBITED USES AND INTELLECTUAL PROPERTY 

The Company grants you a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms. 

You shall not use the Site for unlawful or prohibited purpose. You may not use the Site in a way that may disable, damage, or interfere in the Site. 

All content present on the Site includes text, code, graphics, logos, images, compilation, software used on the Site (hereinafter and hereinbefore the “Content”). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content. 

You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make any illegal and disallowed use of the Content, 

and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company. 

6. THE COMPANY MATERIALS

By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of Company’s business including, but not limited
to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection
with your Content. 

No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time. 

By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all of the rights to your Content. 

7. DISCLAIMER OF CERTAIN LIABILITIES 

The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors. 

The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose. 

To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason. 

If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you. 

 

8. INDEMNIFICATION 

You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defence and you shall cooperate with the Company in asserting any available defences. 

TERMINATION AND ACCESS RESTRICTION 

The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in case of your violation of the Terms. 

 

9. MISCELLANEOUS 

The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms. 

No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site. 

Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site. 

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company. 

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company. 

The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control. 

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up. 

10. COMPLAINTS

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Terms or our practices in relation to your personal data, please contact us at: Dreams Unlimited, 20-22 Wenlock Road, London, N1 7GU, UK

or email us 

at info@dreamsunlimited.co.uk. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority. 

11. CONTACT INFORMATION 

We welcome your comments or questions about this Terms. You may contact us in writing at Dreams Unlimited, 20-22 Wenlock Road, London, N1 7GU, UK or info@dreamsunlimited.co.uk

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